eazywin Privacy
Policy

This Privacy Policy ("Policy") describes how eazywin ("eazywin," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "your," or "Player") who access or use the eazywin online casino platform available at https://eazywin.app and any associated mobile applications or services (collectively, the "Platform").

eazywin is committed to protecting the privacy and security of your personal data. We process personal information in accordance with applicable Philippine data protection legislation and the requirements of relevant gaming regulatory authorities. This Policy is incorporated by reference into the eazywin Terms & Conditions, which govern your use of the Platform.

This Policy applies to all personal data collected through your use of the Platform, including data collected during account registration, identity verification, gameplay, financial transactions, and customer support interactions. It does not apply to third-party websites or services that may be linked from the Platform.

eazywin collects the following categories of personal data from players and prospective players:

2.1 Identity Data

• Full legal name as it appears on a government-issued ID
• Date of birth (used to verify the 21+ age requirement)
• Nationality and country of residence
• Government-issued identification documents (e.g., Philippine passport, SSS ID, UMID, driver's license, PhilSys national ID)
• Selfie or live photo for identity verification purposes

2.2 Contact Data

• Email address
• Mobile phone number
• Residential address (including barangay, city, province, and postal code)

2.3 Financial Data

• GCash or PayMaya mobile wallet number
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) where used for deposits or withdrawals
• Transaction history including deposit amounts, withdrawal amounts, and dates
• Source of funds documentation where required for compliance purposes

2.4 Account & Gaming Data

• Username and encrypted password
• Account registration date and login history
• Game session data including games played, wager amounts, wins, losses, and session duration
• Bonus and promotion usage history
• Responsible gaming settings and self-exclusion records

2.5 Technical Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookie identifiers and session tokens
• Platform interaction logs and error reports

2.6 Communications Data

• Records of customer support interactions via live chat or email
• Feedback, complaints, and dispute records
• Marketing communication preferences

eazywin collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs. See Section 7 for more details on cookies.
• Third-party sources: Identity verification data from licensed KYC service providers; fraud prevention data from anti-money laundering screening services; payment confirmation data from GCash, PayMaya, and banking partners.
• Publicly available sources: Sanctions lists, politically exposed persons (PEP) databases, and other regulatory watchlists used for compliance screening.

eazywin uses your personal data for the following purposes:

eazywin will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

eazywin processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering obligations, KYC requirements, and regulatory reporting duties.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

eazywin does not sell your personal data. We may share your personal data with the following categories of recipients only where necessary and under appropriate data protection safeguards:

• KYC and identity verification providers: Licensed third-party services that assist with document verification and age confirmation.
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers necessary to process your deposits and withdrawals.
• Game content providers: Licensed game studios whose games are available on the Platform. These providers may receive anonymized session data for technical and audit purposes.
• Fraud prevention and AML screening services: Third-party compliance tools used to screen transactions and player profiles against sanctions lists and PEP databases.
• IT and platform infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers operating under strict confidentiality agreements.
• Regulatory and law enforcement authorities: Philippine gaming regulators, financial intelligence units, and law enforcement agencies where disclosure is required by law or court order.
• Professional advisors: Legal counsel, auditors, and accountants bound by professional confidentiality obligations.

eazywin uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limits to provide a more personalized experience.
• Analytics cookies: Collect anonymized data about how players use the Platform to help us identify areas for improvement. Used only with your consent.
• Marketing cookies: Used to deliver relevant promotional content within the Platform. Used only with your explicit consent.

You can manage your cookie preferences through your browser settings or the cookie consent tool available on the Platform. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.

eazywin retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by Philippine financial regulations.
• Gaming session data: Retained for 2 years from the date of each session for dispute resolution and responsible gaming monitoring purposes.
• Customer support records: Retained for 3 years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw consent, plus 1 year for compliance documentation purposes.
• Technical and log data: Retained for up to 12 months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized so that it can no longer be associated with you.

eazywin implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform
• Encryption of sensitive data at rest, including identity documents and financial information
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Multi-factor authentication for internal systems handling personal data
• Regular security audits, vulnerability assessments, and penetration testing
• Incident response procedures for detecting, reporting, and managing data security incidents
• Staff training on data protection and information security obligations

Subject to applicable Philippine data protection law, you have the following rights in relation to your personal data held by eazywin:

• Right to access: You may request a copy of the personal data eazywin holds about you, along with information about how it is being used.
• Right to correction: You may request that inaccurate or incomplete personal data be corrected or updated. You can update most account details directly through your eazywin account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may request that we limit the processing of your personal data in certain circumstances, such as while a correction request is being assessed.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our overriding legal obligations.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact the eazywin Data Protection team at [email protected] with the subject line "Data Rights Request." We will respond to all verified requests within 30 calendar days. We may need to verify your identity before processing your request.

The eazywin Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. eazywin does not knowingly collect personal data from individuals under the age of 21.

If eazywin discovers or is notified that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, all associated data will be deleted, and any deposits will be returned to the source payment method. If you believe that a minor has registered on the Platform, please contact us immediately at [email protected].

eazywin primarily stores and processes personal data within the Philippines. In some cases, personal data may be transferred to and processed by service providers located in other countries, including for cloud hosting, KYC verification, and game content delivery.

Where personal data is transferred outside the Philippines, eazywin ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses with service providers and verification that recipient countries provide an adequate level of data protection. By using the Platform, you consent to such transfers where they are necessary for the provision of eazywin's services.

The eazywin Platform may contain references to or integrations with third-party services, including payment processors and game content providers. These third parties operate under their own privacy policies, which eazywin does not control.

When you use a third-party payment service such as GCash or PayMaya to fund your eazywin account, your transaction data is also subject to the privacy policy of that payment provider. eazywin encourages you to review the privacy policies of any third-party services you use in connection with the Platform. eazywin is not responsible for the privacy practices of third-party service providers beyond the contractual data protection obligations we impose on them.

eazywin reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via the email address on file and display a prominent notice on the Platform. The date of the most recent revision is always shown at the top of this page.

Your continued use of the Platform following the publication of any changes to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any changes, you should stop using the Platform and may request account closure in accordance with the eazywin Terms & Conditions.

If you have any questions, concerns, or complaints about this Privacy Policy or the way eazywin handles your personal data, please contact our Data Protection team. We take all privacy concerns seriously and will respond promptly.

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the relevant Philippine data protection authority. eazywin will cooperate fully with any regulatory investigation into our data processing practices.

For responsible gaming concerns or self-exclusion requests, please visit our Responsible Gaming page or contact support directly. All self-exclusion requests are treated as a priority and processed within 24 hours.